At Lovable Antiques Ltd, we take great care to ensure your treasures arrive safely. We use professional couriers experienced in handling delicate and heavy antique furniture.

1. Shipping Locations & Rates

We offer various shipping tiers based on your location and the value of the item:

UK Mainland: Standard shipping is included in the listing price for all furniture and antique items.

Ireland & Scotland: Shipping is included for all items with a purchase value up to £250.

For items exceeding £250: An additional shipping surcharge will apply to the portion of the cost over £250. Please contact us for a bespoke shipping quote prior to purchase.

International Shipping: For delivery outside the UK, Ireland, and Scotland, please contact us for a quote. Buyers are responsible for any import duties or customs fees.

2. MANDATORY INSPECTION & DAMAGE REPORTING (The 3-Day Rule)

Due to the fragile nature of crystal, porcelain, and antique furniture, we require all customers to inspect their items immediately upon arrival.

Reporting Window: Any damage sustained during transit must be reported to us via email within 3 days (72 hours) of delivery.

Evidence Required: You must provide clear photographs of the damage to the item and the condition of the exterior packaging.

After 3 Days: If damage is reported after this 72-hour window, the item is deemed to have been received in satisfactory condition. While you still maintain your 14-day right to return the item, if it is returned broken without a report filed within the first 3 days, a deduction of up to 100% will be made from your refund to reflect the loss in the item's value.

3. Delivery Times

Small Items (Crystal/Porcelain): Dispatched within 3–5 working days via tracked courier.

Large Furniture: Dispatched via specialist furniture couriers. Please allow 7–14 working days for delivery.

4. Return Shipping

If you choose to return an item under the 14-day cooling-off period, you are responsible for the cost and arrangement of return shipping. We strongly recommend using a professional, insured courier, as no refund will be issued for items that arrive back to us broken due to poor return packaging.